Latest IT / Cyber Security / Cyber Attack News
11/4/2018

Ransomware Viruses are on the rise, clients have been reporting more incidents in 2018 than in any previous years. It is now super critical for all clients to (1) double check on their backups and validate them. (2) ensure you have several types of backups, such as cloud, and local external drive backups. (3) ensure your devices have adequate antivirus protection (4) and practice safe internet usage protocols, which means do not open attachments from anyone (including the people you know), try not to browse to websites which are unknown and random.

In the past several months two clients, have reported that all of their files, work documents and work applications, which maintain all their work client lists, client details, patient details, account payables etc, have all become useless and inaccessible, after realizing that their computers have become compromised, hacked, and hit with ransomware virus’s that have encrypted all of their files, with Ransome demand letters from the hackers.

Unfortunately for various reasons, our clients did not have backups, and or their backups were compromised as well, thus left with the only choice to pay the Ransome demands, which are usually in the range of 1 Bitcoin, approximately $5000 to $6500 per bitcoin. In both cases, both clients paid the Ransome demand amounts, and in one incident the hacker was honorable at the end and provided the decryption program which restores all the files back to normal working condition. And on the second incident, the hacker was not honorable and did not provide the decryption reversal tool.

Thus, for these reasons, at Planet Cyber IT Services we decided to start a new section on our website, to expose, inform, and educate the public on various ransomware incidents, and to most importantly also let the public know, of hackers whom are honorable, and hackers whom are dishonored since they did not provide the reversal decryption tool, after being paid.

CLICK HERE TO SEE THE RANSOMWARE VIRUS INCIDENT LIST AND TO SEE WHICH HACKERS ARE HONORABLE AND WHICH HACKERS ARE DISHONORABLE

General Pricing and Rates:

  • In-Store repairs by standard technicians are based on low, very competitive, flat prices.
  • Onsite & Remote service rates range between $85 to $125 per hour depending on the technician seniority & experience level. (trip fee’s may also be factored in)
  • Server related services, & Ransomware response services are performed by very experienced, senior technicians only. Billed at $350 to $450 per hour.
Service DescriptionIn.Home.Office. (hourly rates)In.Store
(flat rates)
Remote.Support (flat & hourly)

Diagnostic & Repair (Virus & Spyware Removal)

Get your computer ready for action with this diagnostic and repair service. We will find and solve any operating system issues, remove viruses and spyware and optimize your PC for improved performance.

Technician Work Time: 1 to 3 hours Read More>

$87-$125$103$87-$125

 Computer Checkup

Enjoy the full throttle power of your computer with this checkup service. Our technician will make sure everything is in working order and remove any unnecessary programs to improve your PC’s performance. We’ll also ensure all updates, software fixes and security enhancements are up to date.

Technician Work Time: 1 to 3 hours Read More>

 $87-$125FREEFREE

Diagnostic & Repair with Backup

Save your important files, photos and music from unexpected crash with this diagnostic, repair and backup service for your PC. Our technician will troubleshoot and repair problems, remove viruses and make sure essential information is backed up.

Technician Work Time: 3 to 4 hours Read More>

  $87-$125$169 starting at $169

Diagnostic & Repair with Protection

Experience a faster, cleaner and more efficient PC with this diagnostic, repair and protection service. Our technician will clean, optimize and troubleshoot your computer for any malware or virus issue to ensure your computer is in perfect shape.

Technician Work Time: 3 to 4 hours Read More>

 $87-$125 $148starting at $148

Diagnostic & Repair with Upgrade

Reveal your PC’s processor and graphic card’s absolute power with this diagnostic, repair and upgrade service. We will troubleshoot, repair, optimize and clean your computer in addition to installing software and one hardware device.

Technician Work Time: 3 to 4 hours Read More>

  $87-$125 $103 and up –

Operating System Install

Want to have latest operating system running in your PC.? Let the experts do the job for you. Our technicians provide a complete installation/repair with the driver and software updates.

Technician Work Time: 1 to 2 hours Read More>

 $87-$125 $79- $110 –

Diagnostic

Know the root cause of the problem you are facing with your PC. After testing all of the software and hardware on your computer, we will explain about the problems. We will follow up with an estimate for repair and a professional system report so you can make an informed decision regarding your next step. Technician

Work Time: 1 to 2 hours Read More>

  $87-$125 FREE FREE

Hardware Install

Add a peripheral device to your home/office PC setup with this hardware install service. Our technician will install an internal or external PC component, such as a graphics card, hard drive, optical drive, MP3 player, printer or scanner, and configure it for according to your needs.

Technician Work Time: About 1 hour Read More>

  $87-$125 $24-$65 –

Memory Install

Do more with your PC or Mac by adding more memory to your computer. With this service, we will install an internal stick of memory to your laptop or desktop. Hardware not included with this service.

Technician Work Time: 3 to 4 hours Read More>

  $87-$125 $18

Hardware Repair

Do more with your PC or Mac by adding more memory to your computer. With this service, we will install an internal stick of memory to your laptop or desktop. Hardware not included with this service.

Technician Work Time: 3 to 4 hours Read More>

  $87-$125 $18 and up –

Mozy Online Backup – $5.99/Month

Carbonite Online Backup