Service Description In.Home.Office. (hourly rates) In.Store
(flat rates)		 Remote.Support (flat & hourly)

Diagnostic & Repair (Virus & Spyware Removal)

Get your computer ready for action with this diagnostic and repair service. We will find and solve any operating system issues, remove viruses and spyware and optimize your PC for improved performance.

Technician Work Time: 3 to 4 hours

A Planet Cyber Technician will:

• Troubleshoot one computer using our virus removal tools
• Fix any operating system glitches ( blue screens, boot issues, etc.) using our specialized tools
• Clean all virus, spyware, malware, rootkits on the computer
• Apply tweeks, all operating system critial updates and modifications
• Perform computer optimization
• Check operating system for better performance
• Provide an estimated cost for hardware repair(s)/upgrade(s) necessary for complete problem solving

$87-$125 $103 $103+

Prevent Malware Infection And Avoid PC Problems

PC problems can occur from various sources and it is important to be vigilant on all fronts. These include:

• Software errors
• Hardware failure
• Human error
• Malware Infections
• Natural disasters

 

Some of these errors are difficult to predict and a user cannot do anything to protect themselves beyond basic precautions. Errors like hardware failure fall in this category.

However, there is another category of errors that pose a clear and present danger for users. These errors include all kinds of malware infections, such as virus and spyware attacks. These not only cause extensive computer errors, but also have broader consequences like loss or theft of your data. At the same time, there are specific tasks that you can perform to protect your computer from these kinds of errors.

First, it is essential to detect the symptoms.
•You notice suspicious processes, such as d.exe, or you see processes with names similar to legitimate Windows processes, such as alg.exe and agrsmmsg.exe, running in the Windows Task Manager.

•You applications fail to run normally and generate frequent runtime and EXE errors.

•Your Web browser’s homepage keeps changing or you are routed to affiliate Web sites without your consent.

•You suddenly start receiving undesired pop-up and other online ads.

•Your PC suddenly seems to be filled up with new programs and processes that slow it down dramatically.

 

If you notice any of the above symptoms, immediately remove your system from any type of network it may be connected to—including the Internet. Next, use your antivirus and antispyware tools to perform a thorough scan of your PC to detect and remove malware. Run the scan twice to ensure nothing is left behind. At this point, it would be a good idea to use an efficient registry cleaner tool to perform a thorough scan of your PC and eliminate any malicious entries added by malware deep within the registry tree.

To ensure that your antimalware tools are always ready to fight malware, you must update them regularly. It is best to opt for tools that provide real-time protection.

Now that you know how to fight virus, let us see how you can prevent it.

• An efficient firewall and antimalware tools with real-time protection help in blocking malware infiltration to a large extent.
• A little vigilance on your end is also required. You must not download software from Web sites that look suspicious. Always opt for well-tested and reviewed software.
• Never open email attachments that look suspicious even if the email has arrived from a known person. This is essential because many of viruses send infected emails to all users in the address book of the infected computer.
• Before copying data from external media, such as USB drives, you must check them for viruses. You must even check downloaded programs for viruses before using them.
• Lastly, you must regularly scan and clean your registry, preferably by using a good registry tool to ensure that it remains free from any kind of malware data.